Shopping with Lime Tree Design should be a simple and enjoyable experience. It is fundamentally a personal service I offer and I believe most problems can be solved with an email or phone call. The following terms and conditions cover the most frequently asked questions.

Shopping

At any point you can return to the home page by clicking on the logo. At the checkout you can amend quantities and delete items if necessary. You will also be asked to register with the site and give a few details that are needed to be able to complete the order. You will then be passed to the Secure Sage Pay site who will handle your credit/debit card payment or you can pay via Paypal.   All financial information is encrypted and held offsite by them. Once payment has been completed a confirmation email will be sent to you. This confirms the items bought, delivery terms and returns policy. Goods will be dispatched generally the same or next working day. Small items are sent by Royal Mail, larger, bulky or fragile items by courier. If for some reason I am unable to do so I will contact you. If you would like your purchases gift wrapped or sent direct to a friend with a gift message that can be done.

Prices

All prices are stated inclusive of VAT and are in pounds sterling. Goods are charged at price shown on the product pages at the time the customer places the order. 

Delivery Charges

Delivery is free to the UK.  If you want to post next day express delivery to the UK there is a £6.50 charge. Saturday delivery is £11.50. EU International delivery is £8.50.  USA postal delivery is £13.50 with courier 3 day service £23.50

Delivery Timescales etc

Goods will be dispatched Royal Mail 1st class signed for orders received before 12 noon on the  same or next working day. If your goods are not in stock I will contact you and let you know an alternative delivery date. You have the option to cancel if you do not want to wait. If you need the goods urgently please contact me and I will do our best to help. 

I only deliver to the UK free of charge.

Privacy

We take your privacy and the security of your information very seriously.  Your financial transactions are encrypted and are not held on this site or on any of our systems. Lime Tree Collection Ltd trading as Lime Tree Design only collects your personal information as needed to process our orders, to keep business records as required by HMRC and to maintain an on-going commercial relationship.  We ask customers to register accounts so we can recognize them on their return and so customers can view previous orders, amend their details and preferences.  Customers can chose to join our mailing list (which is only used by us) and allows us to tell you via email of new products, offers and company news.   If you subsequently decide you do not wish to be contacted in this way we will remove you from our list.  Your information will only be shared with 3rd parties necessary for the processing of your orders and maintaining an on-going commercial relationship eg Royal Mail.  We do not sell or share information with any other unnecessary 3rd parties.

Returns, Refunds and Exchanges

If you change your mind you can always return or exchange goods within 28 days of purchase for a refund on the goods as long as the goods are not damaged and we do ask that you email us to let us know.  We regret that Items that have been engraved cannot be returned.  Delivery charges are not refundable. Returned goods are at the customers’ expense. Your rights to return goods are protected under the EU Distance Selling Directive.  

Please ask for proof of postage from the post office for your returned item as I cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty in which case you are entitled to a full refund or replacement.

When returns are received a credit is issued to the card used for the original transaction.

Contact 
Kate Barker
Lime Tree Collection Ltd T/A Lime Tree Design
14 Low Street
Collingham
Newark, Notts
NG23 7LW

01636 894043
Email: kate@limetreedesign.com

The Legal Bit

Lime Tree Design is the trading name of Lime Tree Collection Ltd company number 10729755 Director Kate Barker Registered office 14 Low Street, Collingham, Newark NG23 7LW VAT 157434989GB