Terms and Conditions
All prices are stated inclusive of VAT and are in pounds sterling. Goods are charged at price shown on the product pages at the time the customer places the order.
Standard UK delivery is free for orders over £20. Delivery for orders under £20 is £3.50. Express next day UK delivery is £7.50. EU International delivery is £8.50. USA postal delivery is £13.50 and courier 3 day service is £23.50. Please note that customers are responsible for any duty and taxes that may be due in the delivery country.
Orders are dispatched using Royal Mail the same or next working day after ordering. We will contact you if the item you have ordered is not in stock and arrange a later delivery date or a cancellation and refund.
Financial transactions are encrypted and are not held on this site or on any of our systems. Lime Tree Collection Ltd trading as Lime Tree Design only collects personal information as needed to process orders, keep business records as required by HMRC and to maintain an on-going commercial relationship. Customers are asked to register accounts so we can recognize them on return and so customers can view previous orders, amend details and preferences. Customers can choose to join our mailing list which allows us to notify you of new products, offers or general Lime Tree Design news, if you subsequently decide you do not wish to be contacted in this way we will remove you from our list. Your information will only be shared with 3rd parties necessary for the processing of orders and maintaining an on-going commercial relationship eg Royal Mail. We do not sell or share information with any other unnecessary 3rd parties.
Returns and refunds
If you are not satisfied with your order you can return it to us, in its original condition and packaging within 30 days of receiving it. For orders from the start of November 2020 we are accepting returns until the end of January. Please use a recorded delivery service and send it to the address that can be found on our contact page. Delivery charges are not refundable and returned goods are at the customers’ expense. Unfortunately we cannot accept the return of engraved jewellery or any earrings, unless they are faulty, in which case return postage cost will also be refunded. Your rights to return goods are protected under the EU Distance Selling Directive. A refund is processed once returns have been received.
The legal bit
Lime Tree Design is the trading name of Lime Tree Collection Ltd, company number 10729755. Director Kate Barker. Registered office 14 Low Street, Collingham, Newark, NG23 7LW. VAT 157434989GB.